Refund policy

Do you accept returns?
Yes. If you are not satisfied with your order, you may request a return within 30 days of delivery.

What items are eligible for return?
To be eligible for a return, products must be unused, unopened, and in their original packaging. For hygiene and safety reasons, we cannot accept returns on products that have been opened or used.

How do I start a return?
Please contact us at hello@eorinskincare.com with your order number and we will assist you with the return process.

Return shipping
Customers are responsible for return shipping costs, unless the item arrived damaged or incorrect.

Refund processing
Refunds will be issued after the returned item has been received and inspected. Once approved, the refund will be processed to the original payment method. Please allow 5–10 business days for the refund to appear depending on your payment provider.

Damaged or incorrect items
If your order arrives damaged or incorrect, please contact us within 48 hours of delivery at hello@eorinskincare.com and we will resolve the issue as quickly as possible.